Branch Apprentice

Job Reference
Apprentice Full Time
Closing Date

We're looking for a Branch Apprentice to join our Crowborough team!

A Branch Apprentice at Plumbase is proud to be part of the team, gaining an all-round experience of every area of the branch through work based learning. This is a one year Apprenticeship course where you’ll gain a BTEC Level 2 Diploma in Customer Service (equivalent to five GCSEs A*-C) at the end of the year.

When you join us you become not just part of Plumbase, but Grafton Group PLC, a FTSE 250 Company. Here at Plumbase we’re proud to serve the Plumbing Professional as well as help the public with all their plumbing needs. As a national plumbers’ merchant, we ensure our customers can always find what they need, either in one of our over 150 Plumbase stores or at, we aim to be there when our customers need us.

Day to day you’ll work across the branch, training and developing, gaining practical experience whilst providing an excellent service to our customers.

Key responsibilities will include:

  • To provide practical support & assistance in all areas of the branch.
  • To understand and work in the various areas of the branch for the assigned allotted time.
  • To fully commit to completing the Apprenticeship and Level 2 Diploma within agreed timescales.  This will include making available any information required for the registration process, attending all review meetings, producing project work and assignments as required by the Training and Development Officer.
  • To compete all product and technical training (either online or face to face) as required.
  • To demonstrate an enthusiastic, flexible, and resilient attitude when dealing with both colleagues & customers.
  • To provide excellent customer service, building rapport with our customers to generate repeat custom.
  • To work as part of a team within the branch to meet required deadlines and targets.
  • Act as an advocate for the Plumbase brand.
  • Prepared to fully support the branch at the twice yearly stock-take.

In return, we can offer:

  • A permanent role from day 1.
  • A competitive basic salary of £5 an hour;
  • A discretionary company bonus scheme;
  • A contributory pension scheme;
  • 30 days’ annual leave (including bank holidays), with the opportunity to purchase extra days;
  • A generous colleague discount for use across all the Grafton brands (including our showrooms);
  • A great choice of flexible benefits including childcare vouchers and the opportunity to lease a brand-new car through one of our salary sacrifice schemes;
  • Access to huge range of fantastic retail discounts and cashback offers via our employee benefits site;
  • An array of other training and development programmes to help you progress your career.

Join a team who are Professional. Reliable. Open. Understanding. Dedicated.

Please see the job description for further details.


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Please note that we reserve the right to remove this advert or change the closing date, dependent on the level of response received. You are therefore advised to submit your application at the earliest convenience.

We are an equal opportunities employer, if you are invited to intreview please let us know of any reasonable adjustments you require.


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Registered Office:
Grafton Merchanting GB Ltd, Ground Floor, Boundary House,2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW
TEL: (01865) 871700 FAX: (01865) 714847