Branch Apprentice

Job Reference
Apprentice Full Time
Closing Date

We're looking for a Branch Apprentice to join our Crowborough team!

A Branch Apprentice at Plumbase is proud to be part of the team, gaining an all-round experience of every area of the branch through work based learning. This is a one year Apprenticeship course where you’ll gain a Level 2 Qualification in Customer Service, currently (equivalent to GCSEs at grades A* to C) at the end of the year.

Here at Plumbase we’re proud to serve the Plumbing Professional as well as help the public with all their plumbing needs. As a national plumbers’ merchant, we ensure our customers can always find what they need, either in one of our over 150 Plumbase stores or at, we aim to be there when our customers need us.

Day to day you’ll work across the branch, training and developing, gaining practical experience whilst providing an excellent service to our customers.

What it will be like:

  • You will initially take on the role of a Branch Assistant, learning all areas of the branch
  • You will spend 20% of your time doing work-based learning, this will be done in your branch

Key responsibilities will include:

  • To provide practical support & assistance in all areas of the branch.
  • To understand and work in the various areas of the branch for the assigned allotted time.
  • To fully commit to completing the Apprenticeship and Level 2 Qualification within agreed timescales.  This will include making available any information required for the registration process, attending all review meetings, producing project work and assignments as required by the Training and Development Officer.
  • To compete all product and technical training (either online or face to face) as required.
  • To demonstrate an enthusiastic, flexible, and resilient attitude when dealing with both colleagues & customers.
  • To provide excellent customer service, building rapport with our customers to generate repeat custom.
  • To work as part of a team within the branch to meet required deadlines and targets.
  • Act as an advocate for the Plumbase brand.
  • Prepared to fully support the branch at the twice yearly stock-take.

Are you Plumbase material?

  • You don’t need to have any previous experience or qualifications, because we’ll help you learn everything you need to know.

You do however need to:

  • Be committed to learn
  • Be a brilliant communicator
  • Have a “can do” attitude
  • Be open to getting stuck in and helping wherever needed

What’s in it for you?

  • All our Apprentices receive £5 per hour (the national minimum apprenticeship wage is £3.90 per hour)
  • A permanent contract from day one
  • 23 days holiday (including bank holidays)
  • A dedicated training plan, fully supported by a Training Development officer who will be on hand when you need them
  • Access to a great discounted shopping website
  • A generous staff discount scheme
  • You will be assigned a mentor who will support you throughout your Apprenticeship
  • Genuine career and development opportunities
  • Level 2 Qualification on completion of your training (which usually takes around 12 months)

Join a team who are Professional. Reliable. Open. Understanding. Dedicated.

Please see the job description for further details.


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Please note that we reserve the right to remove this advert or change the closing date, dependent on the level of response received. You are therefore advised to submit your application at the earliest convenience.

We are an equal opportunities employer, if you are invited to intreview please let us know of any reasonable adjustments you require.


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Registered Office:
Grafton Merchanting GB Ltd, Ground Floor, Boundary House,2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW
TEL: (01865) 871700 FAX: (01865) 714847