Frequently asked questions

How do I find a job?

From the homepage you can look for a job by using

  • the search boxes on the top of the page
  • the ‘Find a job’ tab on the top menu or in the top banner
  • the specific area that you are interested in from the ‘choose an area that interests you’ section

You can also search by either place name/post code or job type.

How do I apply for a job?

We process all applications via our website.

Once you’ve found a job that you want to apply for just click on the blue ‘apply’ button and follow the instructions from there.

If you are having any difficulties please email and we’ll help you.

How often are new jobs advertised?

We add new jobs to the site every day – so if you don’t want to miss out on your perfect job, visit us regularly and fill out the ‘Get found’ section and we’ll email you when a suitable job is posted.

Do I have to apply on-line?

Wherever possible, we want people to apply on-line, but if you are unable to do this contact the recruitment team on or 01865 336098 Option 1 and we’ll help you.

How long will it take to apply for a job?

You only need to enter all your personal information and upload your CV once. After that it should take you less than 10 minutes to apply for a job depending how many specific questions we need you to answer regarding that role.

What happens once I’ve filled in my details or applied for a job?

Once you have filled in your details and uploaded your CV, we will send you an acknowledgement e-mail within one working day (excluding weekends and any public holidays).

When you apply for a job, we will tell you that we’ve received your application and then we’ll review your application against the criteria for the job you have applied for.

We will let you know whether we are progressing your application or not within 5 working days of the closing date for the job (excluding weekends and any public holidays).

Our recruitment process varies dependent on the job , so the number of stages and therefore the length of the recruitment process will be different – if we progress your application , we will tell you more at that point.

How often will I hear from you?

When you fill out your details you will be asked how you want us to keep in touch with you and how often. We will normally do this by e-mail but if you have given us your phone number we may occasionally phone you.

If you have asked us to keep in touch in some other way, we will do our best to do that.

What will the recruitment process look like?

It will vary dependent on the job.  The minimum will be an interview at the branch or office where the job is based.

However, some jobs may include different elements or stages like a telephone interview, a pre-prepared presentation or on-line assessments.

We will always tell you what the recruitment process is and you can contact the Recruitment team at any point for further information.

How can I contact you?

Please e-mail us at

Will I get feedback on my application?

We will always let you know if you’ve been successful or not.

How long will you hold my information on file?

Unless you specifically request otherwise, we will hold your details on file, including any test results and feedback from any selection events you have participated in, for 12 months from the date of your last application. At that point we will contact you for permission to continue to you’re your data. You can ask us to remove your data at any time and we will immediately confidentially destroy all your records in line with the Data Protection Act (1998).

I’ve received an e-mail asking me to verify my e-mail address – why do I need to do this?

Before you can submit your application we ask that you verify your e-mail address. This is to guarantee that you receive e-mail updates about your application. We also believe that this improves your security by ensuring that the e-mail address we contact you through is your own.

Will you make adjustments for my interview?

Yes, we will support reasonable adjustments throughout the whole interview process, please make us aware as soon as possible and we will be happy to arrange for the adjustments to be made.

© Copyright 2019 Grafton Merchanting GB Limited. All rights reserved

Registered Office:
Grafton Merchanting GB Ltd, Ground Floor, Boundary House,2 Wythall Green Way, Wythall, Birmingham, United Kingdom, B47 6LW
TEL: (01865) 871700 FAX: (01865) 714847